TERMS & CONDITIONS
TERMS FOR BAKED & EDIBLE GOODS
  • We are a nut free kitchen, but it is your responsibility, as the customer, to inform us of any other food allergies we need to be careful of.

  • All bookings for baked & edible goods,require a 60% deposit.THIS IS A NON REFUNDABLE DEPOSIT (sorry for shouting)

  • I understand that things can happen and sometimes parties need to be canceled, but the deposit covers the cost of the work that has already been carried out and the booking spot that has been occupied.

  • The owing 40% is to be paid at least 10 days before the due date.

  • All baked & edible goods must be paid for, in full, before due date.

  • If an order is cancelled 5 days or less, before the due date, you forfeit the full amount

  • If a cake has been finished and your party has been canceled, the cake still must be paid for and taken by you.

  • Postponing a booking is totally fine and incurs no extra cost. But, you must contact me at least 5 days before the due date. 

  • Enquiring about a cake does not a booking make.

  • Bookings are only a sure thing,once the deposit has been paid.

  • Each customer has a 15min window to pick up their order.

  • Please treat this as any other appointment you have in life. A call or text is much appreciated if you will be late.

  • If you are going to be super duper late, another time may have to be allocated to you. This is due to cake & balloon deliveries for other customers, that are already booked in.

  • Once an edible creation has left my hands or placed safely in your vehicle,it then becomes your responsibility.     I can not be held accountable for reckless driving or for cakes that have been put in the fridge, or sat in the sun. Some of the cakes can be delicate, so careful driving is advised

Fondant cakes are like Mogwais.
You must not get them wet
You must not put them in direct sunlight
Do not feed after midnight, SO DO NOT LET THEM NEAR THE FRIDGE
TERMS FOR HELIUM BALLOONS
  • All helium balloon orders require a 100% full payment up front.

  • If an order is canceled after the balloons have been filled, you forfeit the 100% deposit.NO EXCEPTIONS!

  • I understand that things happen and sometimes parties need to be canceled, but if the order has already been filled, it needs to be paid for.

  • Balloon orders between 1- 40 balloons, start getting filled 1hr before pick up.

  • Balloon orders between 50 - 100 balloons, start getting filled 11/2 - 21/2 hrs before pick up.

  • Postponing a booking is totally fine and incurs no extra cost.

  • Standard 12" latex balloons have a life of 8-10hrs, depending on temperature. Please keep this in mind when booking in your pick up time.

  • Balloons needed to last longer than 8-10hrs will require the use of Hifloat, which incurs an additional cost.  Hifloat is a substance used to prolong the life of the latex balloon to, 2-3 days, depending on temperature. 

  • Enquiring about a balloon order does not a booking make.

  • Bookings are only a sure thing, once payment has been made.

  • Each customer has a 15min window to pick up their order.

  • Please treat this as any other appointment you have in life. A call or text is much appreciated if you will be late.

  • If you are going to be super duper late, another time may have to be allocated to you. This is due to cake & balloon deliveries for other customers, that are already booked in.

  • Once balloons have left my hands or placed safely in your vehicle,they then become your responsibility.              I can not be held accountable for rough handling of balloons, or if balloons have been left in the bags too long and are unable to breathe, resulting in popping.

UPDATED 17.03.2020

0438 888 365

Bondi Junction