HOW TO MAKE A BOOKING

LAST UPDATED 04.11.2020

TERMS FOR BAKED & EDIBLE GOODS
  • We are a nut free kitchen, but it is your responsibility, as the customer, to inform us of any other food allergies we need to be careful of.

  • Bookings can be made via phone, text, email or FB messenger.

  • Once the details of the order have been sorted, you will receive an invoice via email

  • Orders are to be paid for via bank payment, as instructed on the invoice.

  • All bookings for baked & edible goods,require a 60% deposit.THIS IS A NON REFUNDABLE DEPOSIT (sorry for shouting)

  • I understand that things can happen and sometimes parties need to be canceled, but the deposit covers the cost of the work that has already been carried out and the booking spot that has been occupied.

  • The owing 40% is to be paid at least 10 days before the due date.

  • All baked & edible goods must be paid for, in full, before due date.

  • If you are picking up your order, the pick up address will be sent via text, once full payment has been received.

  • Each customer has a 15min window to pick up their order.

  • Please treat this as any other appointment you have in life. A call or text is much appreciated if you will be late.

  • If you are going to be super duper late, another time may have to be allocated to you.

      This is due to cake & balloon deliveries for other customers, that are already booked in.

  • If you are having your order delivered, you will receive a text once your order is on its way to you.

  • If an order is cancelled 5 days or less, before the due date, you forfeit the full amount

  • If a cake or edible goods have been finished and your party has been canceled, the order still must be paid for and taken by you.

  • Postponing a booking is totally fine and incurs no extra cost. But, you must contact us at least 5 days before the due date. 

  • Enquiring about an order does not a booking make.

  • Bookings are only a sure thing,once the deposit has been paid.