Next Day Terms & Faqs
LAST UPDATED 10.10.2021
All next day orders are final and are non refundable. NO EXCEPTIONS!
NEXT DAY EDIBLE GOODS & BALLOON INFO
When should we eat our edible goods?
They are always best eaten on the day you receive them.But, if you have leftovers,they will still be good the day after. Just keep them in the box they came in and don't put them in the fridge.
Are you a nut free kitchen?
All of our products are nut free!
How long do helium balloons last?
Regular latex balloons last between 8-10hrs and hot weather and heat shorten their life span.
18" foil ballons last a couple of days before they start to deflate.
34" Letters & Numbers can last between 1-2 weeks.
How long should my balloons stay in their bag?
Balloons should not stay in the bag for more thank 1 1/2 hrs. Balloons need to breathe and if kept in the bag for too long, they will start to deflate.
What if I want to cancel my order
All next day orders are final! There are no next day cancelations.
NEXT DAY DELIVERY INFO
What days do you deliver?
We deliver Tuesday - Sunday.
How much is delivery?
Delivery starts at $15 and is calculated once you pop your postcode in at the checkout.
Can I book a specific time?
Unfortunately this is not an option, due to the number of orders going out each day.
Deliveries are done between 8am - 12pm and 12pm - 4pm
You can choose which delivery block, at checkout.
What happens is the receiver is not around for delivery?
In the case of deliveries to business addresses, it will be left with front reception of the building,
or another worker, if it is a small businesses.
With residential deliveries, if no one is home to accept the delivery, the item/items will be left in the safest place possible, photographed and a pic will be sent via text to the sender. Once the delivery has been left in a safe place, it is no longer our responsibility.
What happens if you give us a building address and no unit number?
If the driver turns up to the delivery address given by you and it is an apartment block with no unit number, the driver will phone the recipient to try and resolve. If we can not get a hold of the recipient, you will be notified straight away and will then have to arrange another delivery time at an additional cost. This is also why it is important that you give us the mobile number of the person, you are sending the order to.
What happens if you give us the wrong address or wrong delivery time block?
You can text us on 0438 888 365 along with your order number, if you realise you have given us the wrong address, or have chosen the wrong time block. If your order has not gone out yet and we have enough time to re-book a driver, then we can correct the address or time for you.
But if you provide us with the wrong address or time,and the items have already been delivered as per your instructions, we do not accept any responsibility for your error.
When is the latest possible time I can order for next day delivery?
Next day delivery cut off time is 5pm Sydney EST for all next day orders.
If you are trying to do a sneaky and put through an order after these times for next day delivery,
the order will unfortunately be rejected and a full refund submitted, along with an email of explanation.
Do you deliver to schools?
Yes, we deliver to schools. But please make sure you run this by the school office first to make sure and we also call the school to double check the delivery is allowed. School deliveries are only allowed to be dropped off to the front office and never to the classroom or staff room.
Where don't you deliver ?
We do not deliver to Police Stations, Airports any Government Buildings or Hospitals.