ONLINE SHOP, TERMS & FAQS
LAST UPDATED 04.11.2020
All next day orders are final and are non refundable. NO EXCEPTIONS!
This is for online shop purchases only.
These terms & conditions do not cover
custom cake,cupcake, edible goods or balloon orders
that have been booked & paid for via bank, through email invoices.
What if I want to cancel my online order?
There are no next day cancelations.
96hrs (4 days) notice is required for all Christmas orders, purchased via the online shop.
72hrs (3 days) notice is required for all non Christmas cupcakes purchased via the online shop.
48hrs (2 days) notice for all non Christmas balloons purchased via the online shop.
Cancelation requests must be submitted via text to 0438 888 365 ASAP
and you must quote your Name and order number.
Is there a cancelation fee?
If you cancel with less than 96hrs notice for any Christmas goods purchased via the online Christmas shop,
a cancelation fee of 50% will be deducted from your refund. No exceptions!
If you cancel with less than 72hrs notice for non Christmas cupcakes purchased via the online shop,
a cancelation fee of 30% will be deducted from your refund. No exceptions!
If you cancel with less than 48hrs notice for non Christmas balloons purchased via the online shop,
a cancelation fee of 20% will be deducted from your refund. No exceptions!
We understand that things can happen and orders might need to be canceled due to unforeseen circumstances, but we can NOT be held accountable for this and cancelation fees will need to be paid.
Can I postpone my order?
If you need to cancel your order with
less than 72hrs for all Christmas goods,
less than 36hrs notice for edible goods and
less than 48hrs notice for balloons,
you can postpone your order.
This means we hold on to the amount your order came to and it can be used at a later date.
If an order is canceled with less than 24hrs notice, or has been fulfilled, you then forfeit the full amount.
The items will still need to be delivered, as they then become yours, wether you need then or not.
Does postponing my order cost anything?
This will not cost you anything, but the credit must be used within 6 months of the original due date, your order was booked for.
When should we eat our cupcakes or edible goods?
They are always best eaten on the day you receive them.
But, if you have leftovers or are not having them until the next day,they will still be good the day after, just keep them in the box they came in and don't put them in the fridge, unless otherwise instructed.
The same goes for Christmas Eve orders. They will be just fine for next day consumption on Christmas day.
Just do not put them in the fridge, unless otherwise instructed.
Are you a nut free kitchen?
All our products are nut free, unless you request something that has almonds,walnuts, or pistachios.
We 100% DO NOT work with peanuts!
How long do helium balloons last?
Regular latex balloons last between 8-10hrs and hot weather and heat shorten their life span.
18" foil ballons last a couple of days before they start to deflate.
34" Letters & Numbers can last between 1-2 weeks.
How long should my balloons stay in their bag?
Balloons should not stay in the bag for more thank 1 1/2 hrs.
Balloons need to breathe and if kept in the bag for too long, they will start to deflate.
ONLONE SHOP DELIVERY INFO
What days do you deliver?
We deliver Tuesday - Sunday.
How much is delivery?
Delivery starts at $22 and is calculated once you pop your postcode in at the checkout.
Can I book a specific time?
Unfortunately this is not an option, due to the number of orders going out each day.
Deliveries are done between 8am - 12pm and 12pm - 4pm
You can choose which delivery block, at checkout.
What happens is the receiver is not around for delivery?
In the case of deliveries to business addresses, it will be left with front reception of the building,
or another worker, if it is a small businesses.
With residential deliveries, if no one is home to accept the delivery, the item/items will be left in the safest place possible, photographed and a pic will be sent via text to the sender. Once the delivery has been left in a safe place, it is no longer our responsibility.
What happens if you give us the wrong address or wrong delivery time block?
You can text us on 0438 888 365 along with your order number, if you realise you have given us the wrong address, or have chosen the wrong time block. If your order has not gone out yet and we have enough time to re-book a driver, then we can correct the address or time for you.
But if you provide us with the wrong address or time,and the items have already been delivered as per your instructions, we do not accept any responsibility for your error.
What happens if you give us a building address and no unit number?
If the driver turns up to the delivery address given by you and it is an apartment block with no unit number provided, the cupcakes stay with the driver. You will be notified straight away and will then have to arrange another delivery time at an additional cost. This is also why it is important that you give us the mobile number of the person, you are sending the order to.
When is the latest possible time I can order for next day delivery?
Next day delivery cut off time is 8pm Sydney EST for baked goods and sweets & 10pm Sydney EST for balloons.
If you are trying to do a sneaky and put through an order after these times for next day delivery,
the order will unfortunately be rejected and a full refund submitted, along with an email of explanation.
Do you deliver to schools?
Yes, we deliver to schools. But please make sure you run this by the school office first to make sure and we also call the school to double check the delivery is allowed. School deliveries are only allowed to be dropped off to the front office and never to the classroom or staff room.
Where don't you deliver ?
We do not deliver to Police Stations, Airports any Government Buildings or Hospitals.