BOOKINGS TERMS & FAQS for

BALLOONS 

LAST UPDATED 26.10.2020

This is for pre booked helium balloons.

These terms & conditions do not cover the online store or next day deliveries.

  • If an order is canceled after the balloons have been filled, you forfeit 100% of the paymentNO EXCEPTIONS!

  • I understand that things happen and sometimes parties need to be canceled, but if the order has already been filled, it needs to be paid for and picked up.

  • An order can be canceled, but you must do so, 48hrs before the due date.

  • There is a cancelation fee of 20%, NO EXCEPTIONS! This covers the cost of the booking spot that has been occupied and payment of delivery driver cancelation,if one has been booked.

  • The remaining 80% will be returned to you via the payment method you purchased with.

  • If a balloon order required a large number of balloons to be ordered from the supplier, or a speciality balloon was ordered in, this will also be deducted, along with the 20% cancelation fee. The balloons then become yours and will need to be pick up. The balloons of course, will not be filled, but will be empty and in the packaging they arrived in.

  • If you cancel with less than 48hrs notice and your order has not been filled,you can postpone.Postponing an order incurs no extra cost, but the credit must be used within 6 months of the original orders due date.

  • Balloon orders between 1- 40 balloons, start getting filled 1 1 /2 hrs before pick up.

  • Balloon orders between 50 - 100 balloons, start getting filled 2 - 21/2 hrs before pick up.

  • Standard 12" latex balloons have a life of 8-10hrs, depending on temperature. Please keep this in mind when booking your balloons.

  • BALLOONS MUST NOT BE KEPT IN THE BAGS YOU RECEIVE THEM IN, FOR ANY LONGER THAN AN HOUR AT A TIME. THIS WILL SHORTEN THEIR LIFE!

  • Balloons needed to last longer than 8-10hrs will require the use of Hifloat, which incurs an additional cost.  Hifloat is a substance used to prolong the life of the latex balloon to, 2-3 days, depending on temperature. 

  • Enquiring about a balloon order does not a booking make.

  • Bookings are only a sure thing, once payment has been made.

  • Once balloons have left our hands or placed safely in your care,they then become your responsibility.                 We can not be held accountable for rough handling of balloons, or if balloons have been left in the bags too long and are unable to breathe, resulting in popping and sad balloons.

0438 888 365

Bondi Junction